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#I need the phone number for microsoft customer service professional#
Customer engagement Finance and Operations apps, Power Apps and Power Automate are covered by the subscription, professional direct, premier, and unified support plans.You can find more information about the existing support plans at Support Plans. Higher tiers of support plans offer access to advisory services, and other benefits like technical support on an all day, every day basis with faster initial response times.All support plans provide access to technical support for break-fix issues.We have designed our support plans to meet different business needs: What support is included with a support plan? Contact your Cloud Solution Provider (CSP) for assistance.ĭynamics 365 Finance Dynamics 365 Supply Chain Management Dynamics 365 Commerce Support is provided through partners only. Microsoft partners should use the Partner Center portal or the support option listed in the table, as applicable. The following table outlines the best way to submit a new support request based on your product or service and customer support plan. Where should I go to file a support request? Some subscriptions include support plans. Yes, you need a support plan to receive one-on-one technical support. What hours are considered local business hours for support? Region/Countryĭo I need a support plan if I need assistance with a technical issue? For those issues that do not qualify for all day, every day support, Microsoft provides assistance during local business hours only.Microsoft provides all day, every day support for all Severity A issues and might provide all day, every day assistance for issues of other severity based on your support offering.Translation services might be available to assist with additional languages outside normal business hours. *around the clock (all day, every day) support is available based on issue severity and your support offering. *Provided to customers in Japan all day, every dayĪvailable to customers in Europe/Middle East/Africa regions during those regions' business hours Spanish/Portuguese available to customers in South America during that region's business hoursĪvailable to customers in Asia/Pacific region during that region's business hours Spanish, French, German, Italian, Portuguese
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These additional languages include: Japanese, Spanish, French, German, Italian, Portuguese, Traditional Chinese, and Simplified Chinese. Microsoft provides support in English globally and provides additional languages within certain regions. For which languages does Microsoft provide support? Some specific services might not be covered in all regions immediately after general availability (GA). Support is available in markets where Microsoft Dataverse or Dynamics 365 services are offered. In this article About support Where is support available?